Returning your order
It is possible that you would like to return your order to us. Maybe the product was not as expected. Or maybe there is anothe reason for returning your order. Whatever your reason, you have the right to return your order within 14 days after receiving it. Please send us an e-mail to inform us about returning your order. Although not mandatory, it is appreciated if you let us know why you would like to return the order, so that we can improve our service. After informing us that you would like to return the goods, you have an additional 14 days to send the goods back. If there are any problems related to the delivery of your order, please get in touch with us.
Note: If you plant out your plants/trees, it is not possible to return the goods anymore.
We will give a full refund of your order, including the shipping costs, if your order is returned to us completely. However, the shipping costs for shipping the order from your home back to our company will not be compensated. An exception for this can be made, but only if you contacted our customer service before sending it back.
If you have any remaining questions, feel free to contact us!